Eligibility & Conditions
• Timeframe: Requests must be submitted within 7 days of delivery.
• Condition: Items must be unused, in original condition, and are subject to inspection before approval.
• Shipping Fees: Customers are responsible for all return and exchange shipping costs (including international). If the return is due to a defect or store error, shipping costs will be fully covered.
Non-Returnable & Non-Exchangeable Items
• Custom-made or personalized products (unless defective or not made to ordered specifications).
• Used CDs, DVDs, or physical software programs.
• Digital products or software downloads.
• Books, magazines, newspapers, and other printed publications.
• Items damaged due to customer misuse, mishandling, or improper care.
• Accommodation, transportation, or catering/meal services.
