Return Window: You have up to 14 days from the date of delivery to return eligible products.
Condition of Items: To be accepted, the returned product must be in its original packaging and in the exact same unused and unwashed condition as when you received it.
Exceptions (Non-Returnable): Furniture, personal care items, pop sockets, wall prints and frames, bodysuits, and outdoor reusable masks cannot be returned. Any other items marked "non-returnable" in the product description are also excluded.
Damaged or Defective Goods: If you receive a damaged, wrong, or missing product, you must inform their support team within 24 hours of delivery. You are required to provide an unboxing video to claim a return or replacement for these issues.
How to Initiate: You can start a return from the "My Orders" or "Track Order" sections of the website, or by sending a request to help@chumbak.in.
Reverse Pickup: Chumbak arranges reverse pickups for selected pincodes. If your specific pincode does not support this facility, you will be responsible for shipping the item back to them.
Cancellations: You can easily cancel an order before it has been shipped. Once it leaves their warehouse, it cannot be cancelled, and you will have to process it as a standard return.
