Deskripsi
Melosa Candles
Lilin Buatan TanganMelosa Candles offers luxury scented, sculptural candles designed as art. Handmade in small batches in Dubai, UAE, their products are crafted with intention using premium, eco-friendly soy wax for a clean, toxin-free burn. The brand also focuses on sustainability, their candles are designed to be reusable & they offer a 20% discount to customers who return their leftover candle wax.
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Kebijakan Pengiriman
Where They Ship: Currently, they ship within the UAE and to other GCC countries (Saudi Arabia, Bahrain, Qatar, Oman, and Kuwait). They plan to offer worldwide shipping in the near future. Delivery Timeframes: Domestic (UAE): 1–3 business days. (They advise contacting them if a domestic order hasn't arrived after 3 days). GCC Countries: 5–10 business days.
Kebijakan Pengembalian
Eligibility: You can receive a partial refund if the product is returned unopened and unused. Original packaging and proof of purchase are strictly required. Non-Refundable: No refunds are issued if the product's original packaging is lost. Return Shipping: The customer is entirely responsible for the return shipping costs. Damaged Items: If your products arrive with visible defects, you must take pictures and contact their team (info@melosacandles.com or WhatsApp) so they can investigate and resolve the issue.
