Return, Exchange & Refund Policy
Exchange:
1. If a customer identifies any damage or issue with the product upon delivery, they are eligible to return the product and receive an exchange.
Refund:
1. Customers must report any valid damage or issue within the same day of delivery.
2. If they choose not to accept an exchange and return the bouquet to the store on the same day, a full refund will be issued.
3. Once the delivery is complete, the customer must return the product to the store themselves to proceed with the exchange.
4. If they are unable to return the product, a 50% refund will be processed.
Note: All complaints will be reviewed for validity before any refund or exchange is approved.
