Return and exchange policy
For reasons of food hygiene and public health, none of our products can be returned or resold under any circumstances. However, you are fully entitled to request a full or partial refund of your order value in the following instances:
Significant Delivery Delays: Whilst we make every effort to adhere to specified delivery times, vehicular breakdowns, traffic incidents, or other unforeseen force majeure circumstances beyond our courier's control can occasionally occur. In the highly unlikely event that you do not receive your order within two hours of the scheduled delivery time, you are entitled to a 100% refund.
Transit Damage: If your order arrives with physical damage sustained during transit, please send a photograph of the damage via WhatsApp to 34570355.
Incorrect Design: If you receive a cake with a design that differs from your original request.
For any other claims, the value of any partial compensation will be evaluated at the discretion of yallaCake.
Refunds take a maximum of three working days to process from the date and time of the request. Customers may choose to receive their refund as cash, a replacement voucher for an alternative product, or gift vouchers equal to the value of the refunded order.
We are continuously working to ensure your experience with us is one worth repeating!
