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Viva Flora
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Our delivery time policy ensures that all orders are processed promptly and delivered within the scheduled timeframe. Same-day delivery is available for orders placed before the daily cutoff time, while advance bookings are delivered at the requested date and time. We strive to maintain punctuality; however, delivery times may vary slightly due to traffic, weather, or unforeseen circumstances.
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Our return and exchange policy is designed to ensure customer satisfaction. Due to the perishable nature of flowers and chocolates, returns are generally not accepted once delivered. However, if you receive damaged, incorrect, or unsatisfactory items, please notify us within 24 hours of delivery with supporting details. We will review the issue and offer a suitable replacement or exchange where applicable.