Return & Refund Policy – Gaia Fresh Flowers & Plants
We take great pride in delivering the freshest flowers and ensuring your experience with Gaia is exceptional. Due to the perishable nature of our products, please review our return and refund policy below:
1. Freshness Guarantee
All our arrangements are crafted using premium, fresh blooms. If your order arrives wilted, damaged, or not as described, please contact us within 24 hours of delivery with photos. We’ll be happy to assess and resolve the issue promptly.
2. Eligibility for Return or Replacement
We offer a replacement or store credit in the following cases:
Flowers arrive in poor condition or damaged in transit.
Incorrect item delivered (wrong color, type, or arrangement).
Significant delays in delivery caused by our error.
Note: Slight variations in flower shades or arrangements may occur due to seasonal availability and are not grounds for a refund.
3. Non-Returnable Items
We are unable to accept returns or issue refunds in the following cases:
Change of mind after delivery.
Incorrect delivery address or recipient unavailable at delivery time.
Product not cared for as per instructions (e.g., not placed in water).
4. Cancellations & Changes
Orders can be canceled or modified up to 24 hours before the scheduled delivery time. After this window, we may have already begun preparation and cannot guarantee cancellation.
5. How to Request a Return or Refund
Please email us at [your email] or WhatsApp us at [your number] with:
Your order number
Description of the issue
Clear photos of the product (if applicable)
We aim to resolve all genuine concerns quickly and fairly. Your happiness means everything to us.
